Shipping & Returns

Every order is packed by hand in Mooresville, NC and usually ships within 1–3 business days. During the holidays, please allow a little extra time.

• Orders $60 and up — Free shipping within the United States.
• Orders under $60 — Flat-rate shipping of $6.50.

We currently ship within the United States only.

You are entitled to cancel Your order within 14 days without giving any reason. The deadline is 14 days from the date You (or a third party You appointed, other than the carrier) received the goods.

To cancel, let Us know with a clear statement through our contact page or by email. We will reimburse You no later than 14 days from the day We receive the returned goods, using the same payment method You used for the order, at no fee to You.

For goods to be eligible for a return, please make sure that:

• Purchased in the last 14 days
• In the original packaging

The following goods cannot be returned:

• Custom orders — goods made to Your specifications or clearly personalized.
• Used or unsealed goods — goods that are not suitable for return for health, hygiene, or safety reasons once used or unsealed after delivery, including burned candles and opened wax melts.
• Sale items — only regular-priced goods may be refunded. This exclusion may not apply to You where it is not permitted by applicable law.

We reserve the right to refuse returns of any merchandise that does not meet these conditions, in Our sole discretion.

To request a return or refund, contact Us through our contact page (choose the "Returns & damage" topic) with Your order number and the items You'd like to return. We'll reply with return instructions. Please don't send items back before hearing from Us.

You are responsible for the cost and risk of returning the goods. We cannot be held responsible for goods damaged or lost in return shipment, so We recommend an insured and trackable mail service. We are unable to issue a refund without receipt of the goods or proof of delivery of the return.

If Your order arrives damaged or isn't what You ordered, contact Us within 14 days of delivery with Your order number and a photo, and We'll make it right.

If the goods were shipped directly to You as a gift, You'll receive a gift credit for the value of Your return once the returned product is received. If the order was shipped to the gift giver to give to You later, the refund will go to the gift giver.

If you have any questions about our Shipping, Return and Refund Policy, please contact us:

• By email — redseacandleco@gmail.com
• By visiting our contact page — https://www.redseacandleco.com/contact